Clothing Website

1. Overview

At CtrlAltSwag, we aim to deliver high-quality products that you’ll love. Since most of our products are made-to-order, we follow a limited refund policy to ensure fairness and sustainability.

2. Return / Exchange Eligibility

We offer exchange or replacement only under the following conditions:

Product received is damaged, defective, or incorrect

Issue is reported within 48 hours of delivery

Product is unused, unwashed, and in original packaging

📩 To request: Email us at [your email] with:

Order ID

Clear images/videos of the issue

3. Non-Returnable Items

The following are not eligible for return/refund:

Size issues (please check size chart before ordering)

Change of mind / dislike of design

Customised / made-to-order products

Minor color variation (due to screen differences)

This aligns with most swag/print-on-demand brands where returns are restricted due to custom production

4. Refund Policy

Refunds are applicable only if:

Replacement is not possible, OR

Product is out of stock for exchange

Refund Details:

Processed within 5–7 business days after approval

Credited to original payment method

For COD orders → refund via bank transfer / UPI

5. Exchange Policy

Exchanges are processed within 5–7 business days after approval

Reverse pickup may be arranged (if serviceable)

If not, customer may need to ship the product

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing order

Once production starts, cancellation is not possible

7. Important Notes

Slight delays may occur due to production timelines

We reserve the right to reject invalid claims

Final decision rests with CtrlAltSwag support team