Privacy Policy – Ctrl Alt Swag

This Privacy Policy (“Policy”) explains how Ctrl Alt Swag (“Ctrl Alt Swag”, “we”, “us”, or “our”) collects, uses, stores, and protects the personal information of individuals (“users”, “you”, or “your”) who visit or make purchases through our platforms including our Instagram page https://www.instagram.com/ctrl.altswag/ or otherwise interact with us. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our services or by sharing your personal information with us, you agree to the terms of this Privacy Policy.

We collect information to process orders and enhance our services. This includes information you provide such as your name, phone number, email address, billing and shipping address, and payment details when you make purchases. Payment details are processed securely through Razorpay or PhonePe; we do not store your card or banking information. We may also automatically collect data such as your IP address, device and browser details, and usage patterns when you interact with us online. Additionally, we may receive information from third-party sources such as payment providers or delivery partners.

Your personal information is used to process and deliver your orders, communicate updates and promotional offers, improve our products and services, prevent fraud, comply with the law, and resolve disputes. We do not sell or rent your personal information to third parties.

We use secure payment gateways including Razorpay and PhonePe for online transactions, and your financial details are managed under their respective privacy policies.

Our shipping timelines are generally 1–2 days for ready stock and 5–7 days for custom orders, though these may vary depending on the product.

We accept returns within seven working days of delivery, provided that items are unused, unwashed, free from stains, and in their original condition. All tags must remain attached; items with removed tags will not be accepted. Products must be returned in the same packaging and condition as delivered. For return-related assistance, you can reach us at ctrlaltswag419@gmail.com or +91 75048 64688.

We share your personal information only with delivery partners for shipping your orders, payment gateways for transaction processing, and service providers assisting with marketing, analytics, or customer support. We may also disclose information if required by law or necessary to protect our rights and the safety of our users.

We adopt reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or loss. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Cookies may be used to enhance your browsing experience when accessing our platforms. You can manage or disable cookies in your browser settings.

You have the right to request access, correction, or deletion of your personal information by emailing us at ctrlaltswag419@gmail.com. You may also opt out of receiving promotional communications at any time by contacting us through email or phone.

This Privacy Policy may be updated periodically, and we encourage you to check this page regularly to stay informed about changes.

For any questions, concerns, or grievances regarding this Privacy Policy or your personal information, you can contact us at ctrlaltswag419@gmail.com or call us at +91 75048 64688. We are available Monday to Saturday from 10 AM to 6 PM.

This Privacy Policy is governed by the laws of India, and any disputes arising from it will be subject to the exclusive jurisdiction of the courts of Bangalore, India.